tag:blogger.com,1999:blog-5839700538451430522.post5547093057098445665..comments2024-01-22T10:45:22.952-06:00Comments on Rick Wagner's Blog: 4 tips to get your support ticket worked pronto!Rickhttp://www.blogger.com/profile/13428944430725185873noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-5839700538451430522.post-88648290537553224152012-09-02T16:13:26.182-05:002012-09-02T16:13:26.182-05:00very good topic and a very nice contact , thanks f...very good topic and a very nice contact , thanks for share it!uk dissertation helphttp://www.dissertationguidance.com/noreply@blogger.comtag:blogger.com,1999:blog-5839700538451430522.post-14808956507961494752010-11-07T23:59:09.355-06:002010-11-07T23:59:09.355-06:00very simply explained. It is indeed an art to read...very simply explained. It is indeed an art to read & stop new visitors with your attractive writing style. I am really impress from your posted information. Thanks for sharing.Thesis writinghttp://dissertation-topics.co.uk/ThesisWriting.htmlnoreply@blogger.comtag:blogger.com,1999:blog-5839700538451430522.post-74764301245592759872010-11-07T22:52:19.753-06:002010-11-07T22:52:19.753-06:00In this era of blog ,we easily get nice & upda...In this era of blog ,we easily get nice & updated information for research purposes... I'd definitely appreciate the work of the said blog owner... Thanks!Dissertation topicshttp://www.dissertation-topics.co.uk/noreply@blogger.comtag:blogger.com,1999:blog-5839700538451430522.post-21163250662838329832010-11-05T00:40:39.129-05:002010-11-05T00:40:39.129-05:00Wow Impressive! Your blog is very informative. How...Wow Impressive! Your blog is very informative. However, it is pretty hard task but your post and experience serve and teach me how to handle and make it more simple and manageable.Thanks for the tips… Best regards.Thesis writinghttp://dissertation-topics.co.uk/ThesisWriting.htmlnoreply@blogger.comtag:blogger.com,1999:blog-5839700538451430522.post-76779520418191399752010-10-30T20:24:21.767-05:002010-10-30T20:24:21.767-05:00Thanks for the good ideas, Mario! Interesting tho...Thanks for the good ideas, Mario! Interesting thoughts....<br /><br />RickRickhttps://www.blogger.com/profile/13428944430725185873noreply@blogger.comtag:blogger.com,1999:blog-5839700538451430522.post-81955779852123868622010-10-30T13:15:51.210-05:002010-10-30T13:15:51.210-05:00I think insufficient support tickets are an attrib...I think insufficient support tickets are an attribute of a failed UI. The user is left with the wrong choices. There should be free-form options, but tikcet severity and co should be system assigned. At the very least you should not use abstract numbering which opens the door for misuse, but classify severity classes:<br /><br /> 1 - Security<br /><br /> 2 - Data Loss<br /><br /> 3 - Failure<br /><br /> 4 - Support Problem<br /><br /> 5 - Info<br /><br /><br />And users need visual feedback on the completeness of their ticket. At least a word counter and colorization would do good. If artefacts are necessary, use various upload forms and give red/yellow/green light if it looks statistically sufficient.<br /><br />Minimizing ticket qualification is simple. It's just that ticket tools are too technical, business process hampered and universally fail at usability.mariohttp://milki.erphesfurt.de/noreply@blogger.com